Terms and Conditions

1. Introduction

Welcome to Swiss Xperience. By using our transportation and concierge services, you agree to the terms set out below. These terms apply to all requests made via the website, phone, email or WhatsApp.

2. Booking and Confirmation

• Requests must be submitted in advance to allow for operational planning and team availability.
• Confirmation is given once the route, dates, experience profile and required resources have been validated.
• All details are communicated directly with the concierge via WhatsApp.
• The scope and conditions of service are defined individually for each client.

3. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

• Cancellation well in advance: our team will smoothly rearrange the logistics.
• Cancellation close to the scheduled time: the operational policy communicated during booking will apply.
• No-show: the booking is closed, and a new one can be arranged via WhatsApp.

4. Waiting Times

• Airports: we offer a waiting window after landing, with real-time flight tracking.
• Other locations (Hotels/Offices): We offer 15 minutes of complimentary waiting time.

5. Luggage and Damage

Clients are responsible for stating the amount of luggage at the time of booking to ensure a suitable vehicle. Swiss Xperience is not liable for the loss of or damage to items left in the vehicles, although we will make every effort to return them.

Damage caused to the vehicle interior by the client (excessive soiling, upholstery damage) will be assessed and handled in accordance with the company's operational policy.

6. Jurisdiction

These terms are governed by the laws of Switzerland. Any dispute shall be referred to the competent courts of Geneva.