Privacy Policy

PRIVACY POLICY

Swiss Xperience by Eidam’s Services
Information on the Processing of Personal Data
In accordance with the Swiss Federal Act on Data Protection (nDSG/FADP)

1. Introduction

Swiss Xperience by Eidam’s Services (hereinafter also referred to as the “Company”, “we”, “us”, “our” or the “Controller”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, process and protect your personal data when you use our website swissxperience.com (the “Website”) and, in particular, when you submit information through our contact or inquiry form.

This Privacy Policy applies exclusively to data collected through the Website. For any third-party websites accessible via links on our Website, please refer to their respective privacy policies.

2. Data Controller

The Controller responsible for the processing of your personal data is:

3. Personal Data We Collect

When you submit our contact or inquiry form on the Website, we collect the following personal data:

• Name – to identify you and personalize our communication;
• Email address – to respond to your inquiry and send you relevant information;
• Phone number – to contact you about your inquiry, if necessary.

We do not collect any data other than the data you voluntarily provide through the form.

4. Browsing Data

During normal operation, the IT systems and software used to operate this Website may collect certain data whose transmission is inherent in internet communication protocols. This may include IP addresses, browser type, operating system, referring URLs, pages visited, time of access and similar technical data. This information is used exclusively for anonymous statistical analysis and to ensure the proper functioning of the Website. Browsing data is not retained for longer than strictly necessary for these purposes, unless required for the investigation of possible cybercrimes.

5. Purposes of Processing

Your personal data is processed for the following purposes:

1. To manage and respond to your inquiries submitted through the contact form on the Website;
2. To provide you with information about our tours, services and experiences, as requested;
3. To comply with legal obligations under Swiss federal and cantonal law;
4. Subject to your separate and explicit consent, to send promotional communications, newsletters or marketing material about our services and offers. This consent is optional and may be withdrawn at any time without affecting the provision of our services.

6. Legal Basis

The processing of your personal data is based on the following legal grounds under the Swiss Federal Act on Data Protection (nDSG/FADP):

• Legitimate interest: to respond to your inquiry and manage our business relationship;
• Pre-contractual measures: where your inquiry relates to a service booking or a request for a quote;
• Consent: for promotional and marketing communications, which you may withdraw at any time;
• Legal obligation: where required by applicable Swiss law.

7. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described above or as required by applicable law. At the end of the retention period, your data will be securely deleted or anonymized.

8. Data Sharing and Transfer

We do not sell, rent or trade your personal data. Your data may be shared with trusted third-party service providers who assist us in operating the Website and providing our services (for example, hosting providers and IT support), strictly to the extent necessary and subject to appropriate data protection agreements.

Should any transfer of data outside Switzerland be necessary, we will ensure that appropriate safeguards are in place in accordance with the nDSG/FADP, including transfers to countries recognized by the Swiss Federal Council as providing an adequate level of data protection.

9. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience, analyze website usage and ensure its proper functioning. Cookies are small text files stored on your device. You can manage or disable cookies in your browser settings at any time. For detailed information, please refer to our Cookie Policy (if applicable) or contact us directly.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure or destruction. Data transmitted through the Website is protected with industry-standard SSL/TLS encryption.

11. Your Rights

Under the Swiss Federal Act on Data Protection (nDSG/FADP), you have the following rights:

1. Right of access – to obtain information on whether and how your personal data is being processed;
2. Right to rectification – to request the correction of inaccurate personal data;
3. Right to erasure – to request the deletion of your personal data, subject to statutory retention obligations;
4. Right to restriction – to request the restriction of processing in certain circumstances;
5. Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format;
6. Right to object – to object at any time to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 2 above.

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) if you believe that your data has been processed in breach of applicable law.

12. Consent via the Contact Form

By submitting your personal data through the contact or inquiry form on our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described herein. Providing your data is voluntary; however, failure to do so may prevent us from responding to your inquiry or providing our services.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We recommend that you review this Policy periodically.